BridgepointMD Blog, June 2025
Quick Guide: Dispelling Care Navigation (CCM) Misconceptions
Most Medicare and Medicare Advantage beneficiaries can benefit from care navigation services, though only a small fraction receive them. Expanding access to care navigation improves patient engagement, clinical outcomes, and can prevent exacerbation of chronic conditions. Misconceptions about providing care navigation services via chronic care management (CCM) CPT codes can prevent primary care and specialty providers from extending these beneficial services to their patients.
Misconceptions and Realities about Care Navigation (CCM)

This guide emphasizes the benefits of extending care navigation to rising risk patients in the primary care and specialty realm. Additional resources from the Centers for Medicare and Medicaid Services are linked below:
Click on PDF icon above to open/download a copy of the "Misconceptions and Realities" Table