Building a successful ACO takes more than a strategy, it requires the right tools, data infrastructure, and physician engagement to turn goals into measurable outcomes.

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In this episode, Sally Engelman, Vice President of Growth at BridgepointMD, is joined by Co-founder and Chief Strategy Officer, Harriett Flowers, to explore how leaders can build the operational and technological backbone that transforms ACO strategy into action.

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Harriet shares practical insights on establishing CMS-aligned metrics, integrating EHR and claims data, and designing dashboards that help physicians monitor performance in real time. She discusses how personalized feedback, transparent reporting, and small, focused improvement plans empower physicians and staff to drive quality and cost improvements together.

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By creating consistent performance forums, celebrating progress, and evolving goals as benchmarks are met, leaders can sustain engagement and continuous improvement. Harriet’s perspective highlights how collaboration, data-driven feedback, and dynamic infrastructure form the foundation for long-term success in value-based care.